We offer several support packages we hope will fit all your needs. Each support package is point-based and may consist in a different combination of the following services: email incident tickets, experimental designs, software and hardware customizations. Each licensing scheme already includes a support package (as indicated between parentheses in the table below). Additional support packages can be purchased at any time. Before purchasing a support package, please have a look at the Conditions of Service and at our Refund Policy.

All prices (in Canadian dollars, excluding sales tax) shown below are for academic staff working at Universities only. For all other types of organization (private sector, including non-affiliated research centers/institutes, etc), please contact us at: sales@psykinematix.com

Enter in the fields below your name, email and license number (8 last digits/letters only) as they appear in your license receipt and click the "Update" button to verify your current support level (* required). Then you can click a "Buy Now" button (inoperative otherwise).

Name: *
Email: *
License Number: * (enter last 8 digits/letters: XXXX-XXXX)
Available Support:   
SUPPORT PACKAGE
Incidents
Designs
Software
Hardware
PRICE
(CA$)
Acceptance Mark
Basic
10 Points
(Single-User)
5
1
0
0
100
Standard
20 Points
(Mobile User)
10
2
0
0
200
Bronze
50 Points
(Lab)
25
5
0
0
500
Silver
130 Points
(Unit)
50
10
1
0
1,300
Gold
405 Points
(Department)
100
25
2
1
4,050
Platinum
840 Points
(Site)
200
50
5
2
8,400

Refund Policy

Refund shall be granted ONLY for support packages purchased separately from Psykinematix licenses, and only for the part of those services that have not been provided yet. In the case the refund claim results from a support issue that cannot be solved, KyberVision in its sole discretion may offer a refund. All refunds granted will be subject to a 25% return processing fee.

Conditions of Service

  1. The purchased support package is made to you, either an individual or an entity, as legitimate licensee for the Psykinematix software. All support requests must be made by the Psykinematix software's licensee using his/her personal license information.
  2. There is no time limit for the services validity. When purchasing a new support package, unused services from a previous package are added to the new one.
  3. One category of services can be converted to another category if enough support points have been accumulated (Incident = 1 point, Design = 5 points, Software = 30 points, Hardware = 120 points).
  4. If the requested service cannot be provided for some reasons (for example, out-of-scope customizations, incompatible devices with OSX, etc), we commit ourselves to propose acceptable workarounds if available.
  5. KyberVision reserves the right to include in any future release of Psykinematix parts or integrality of any customization made to the Psykinematix software on the request of the licensee.

The services provided in each support package are:

  • Email Incident Tickets (1 point each): high-priority support through emails to help you resolve or find workarounds to problems you have with Psykinematix or that result in moderate to severe loss of service (data corruption, critical function not working, application crashes, etc). This service is typically provided on next business day.

  • Experimental Designs (5 points each): required if you like us to design an experiment for you using Psykinematix. This service is typically provided in the current week. If a significant software or hardware customization is necessary to implement the requested experiment design, a higher support level will be required (see below).

  • Software customizations (30 points each): required if you like to see Psykinematix modified for a particular purpose that requires a significant software customization (for example if you need a new method, procedure, stimulus, etc). This service is typically provided in the next couple of weeks.

  • Hardware customizations (120 points each): required if you like to interface Psykinematix with some external devices not yet supported. This service is typically provided in the current or next month.